About the jobWho We Are BuildingLink, powered by Bregal Sagemount, simplifies and elevates modern working and living in residential communities with inspired solutions, pioneering technology, and dedicated service. We are a rapidly growing SaaS company, providing an incredibly robust, cross-platform suite of products, serving 6,000+ properties and a growing customer base of nearly two million residents across the globe. As the preferred PropTech solution for condo/co-op and luxury multifamily buildings, we have ambitious plans to become a vital solution for all property management teams by expanding our products and extending our reach. We pride ourselves on excellence and delivering meaningful products of the highest standards that translate to measurable impact on the properties we work with. Company Culture is at our Core Our core values serve as the bedrock of our culture, defining who we are and what we stand for as a company. They guide our actions and inform our decisions every day, driving us towards success. It is our mission to be Bold. We think beyond what’s obvious and act with confidence and courage to bring our vision to life. We believe in strength in Unity and recognize that we are strongest when we seek to understand and care for each other first, initiate collaboration to overcome adversity and achieve goals together. We always operate with Integrity by doing the right thing, even when it isn’t easy (and especially when nobody is watching). We push to always be Learning and consistently analyze what we learn to make things better. We are intentional in everything we do and act Deliberately by asking the tough questions, making difficult decisions and connecting it all back to our ‘why’. Does this sound like a culture you can thrive in? If so, this position could be for you! Requirements What We're Looking For Create and manage customer billing accounts and subscription records in QuickBooks for new clients, adhering to contractual terms. Generate accurate and timely bills and invoices for over 6,000 customer accounts, including initial invoices, monthly renewals, equipment charges, miscellaneous products, and complex prorations. Ensure billing deadlines are met and closely monitor initial invoices for potential revisions or adjustments. Collaborate with Sales, Support, and Professional Services teams to communicate account changes, update CRM and QuickBooks accordingly. Address client discrepancies, update contact information, and resolve billing issues promptly to prevent past due payments. Maintain effective communication across departments and with customers, providing comprehensive responses to inquiries and documenting interactions thoroughly. Assist with monthly audits to identify missing subscriptions and resolve unit count discrepancies between billed units and physical units for active facilities. Monitor and respond to Wufoo requests, address questions related to warranties, returns, orders, and handle shipping complications. Support the annual billing cycle and assist with collections when necessary. Represent the Finance & Accounting team in cross-functional projects and contribute to operational improvement initiatives, focusing on enhancing billing process efficiency. Provide coverage and assistance with ad-hoc projects as required About You Minimum of 3 years of professional experience in a similar role. Advanced proficiency in MS Office Suite; familiarity with QuickBooks, NetSuite, and CRM systems such as Salesforce is a plus. Strong attention to detail and ability to maintain accuracy in a high-volume billing environment. Excellent organizational and time-management skills. Team player with the ability to work independently, meet tight deadlines, and contribute to various accounting tasks. Exceptional communication and interpersonal skills. Background in a Software as a Service (SaaS) or recurring subscription-based company (B2B preferred) is advantageous. Benefits What BuildingLink Can Offer You Our partnership with Bregal Sagemount brings the resources and stability of an established company, while our startup mindset keeps us curious, energetic, and passionate about what we do. Annual base salary range: $72,000 - $78,000 (Please Note: This range does not reflect any target or discretionary bonuses or applicable commissions) Remote First, Flexible PTO, Birthday Holiday, Summer Fridays, Work Anniversary Travel Bonus, Paid Parental Leave, Bereavement Leave Medical, Dental, & Vision benefits, Company sponsored HRA, Gym Reimbursement, Healthcare Concierge Service 401k with 4% matching Company Events, Holiday Parties, Friendly Office Competitions Professional Development Opportunities Aside from our countless benefits and perks, we believe in providing a safe, inclusive, and professional work environment that offers qualities we hold dear: autonomy, flexibility, career growth, promotion, and ongoing performance recognition. We value the uniqueness of every individual and want our people to bring their authentic selves to work. Most importantly, we put employee well-being and happiness above all else. BuildingLink is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law.